Shipping Policy

We ship our products from our main warehouse in Shenzhen, China, and also operate local fulfillment centers in Europe and the United States to ensure faster regional delivery. We proudly serve customers in over 100 countries and regions worldwide, including Hong Kong, China.

Your order’s total delivery timeline consists of two parts: Processing Time + Shipping Time.

1. Processing Time

This is the period from when you place your order until it is packed and ready to leave our warehouse.

  • Standard Processing: Orders are typically processed within 1–3 business days (Monday through Friday, excluding major Chinese holidays).
  • Please note: Processing may take slightly longer if an item is temporarily out of stock or during peak holiday seasons.

2. Shipping Time & Carriers

This period begins once your package is handed over to the carrier and continues until it arrives at your delivery address.

  • Logistics Partners: We work with trusted global logistics partners, including DHL, UPS, and DPD, to ensure reliable shipping.
  • Estimated Dates: Please note that delivery dates provided at checkout are estimates from the carriers and are not guaranteed.
  • Tracking: For real-time updates, you can track your order at any time using the tracking link provided in your shipping confirmation email.

3. Receiving Your Order

We strongly recommend checking your package for any visible signs of damage immediately upon delivery.

  • Transit Damage Liability: EsmoVape is not liable for products damaged during transit.
  • Inspection: It is the customer’s responsibility to inspect the goods at the time of receipt and report any transit issues promptly to the carrier and our support team.

4. Order Updates & Notifications

You will receive automated email notifications at key stages of your order:

  • Order Confirmation: Sent shortly after your purchase is completed, containing your order summary and order number.
  • Shipping Notification: Sent once your order is fully dispatched from our warehouse, including your tracking number and shipping details.

5. Need Help?

Thank you for choosing EsmoVape. We are committed to providing a smooth shopping experience.

  • General Questions: Feel free to reach out through the Contact form on our website.
  • Delivery Inquiries: Please email us directly at [email protected]. Be sure to include your Order ID in the subject line so our team can assist you as quickly as possible.