Privacy Policy

Last updated: June 11, 2026

Esmo Vape Eu Wholesale operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details: including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: including credit card, debit card, and financial account numbers, transaction details, and other payment details.
  • Account information: including your username, password, security questions, and preferences.
  • Transaction information: including the items you view, add to cart, purchase, return, or exchange.
  • Communications with us: including information provided when sending a customer support inquiry.
  • Device information: including your browser, network connection, IP address, and unique identifiers.
  • Usage information: including information regarding your interaction with the Services and website navigation.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, use Services, or communicate with us.
  • Automatically: through the use of cookies and similar tracking technologies.
  • From service providers: including website hosting and analytics partners.
  • From partners: such as marketing partners and payment processors.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: Processing payments, fulfilling orders, and managing your account.
  • Marketing and Advertising: Sending promotional communications and showing online advertisements.
  • Security and Fraud Prevention: Authenticating accounts and investigating malicious activity.
  • Communicating with You: Providing customer support and responding to inquiries.
  • Legal Reasons: Complying with applicable laws and enforcing our policies.

How We Disclose Personal Information

We may disclose your personal information in circumstances including:

  • Service Providers: Vendors who perform services on our behalf.
  • Business and Marketing Partners: For marketing and advertising services.
  • At Your Direction: When you request disclosure, such as social media logins.
  • Affiliates: Within our corporate group.
  • Legal or Business Transactions: In connection with mergers, bankruptcy, or legal obligations.

Third-Party Websites and Links

The Services may provide links to third-party websites. We do not guarantee and are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority. Please contact us to request deletion if such data has been provided.

Security and Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account and complying with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Access / Know: Request access to your personal information.
  • Delete: Request deletion of your personal information.
  • Correct: Request correction of inaccurate information.
  • Portability: Receive a copy of your personal information.
  • Opt-out: Manage promotional email preferences.

For users in the UK or EEA: You may also have the right to object to processing or withdraw consent.

Complaints and International Transfers

If you have complaints, please contact us. Note that we may transfer your personal information outside your country, utilizing recognized transfer mechanisms like Standard Contractual Clauses.

Contact Us

Should you have any questions, please contact us at:

Email: [email protected]
Address: ROOM 204C, SHIU FAT INDUSTRIAL BUILDING, KWUN TONG, HONG KONG