💳 Payment

Welche Zahlungsmethoden werden akzeptiert?

Auf unserer Website sind derzeit direkte Banküberweisungen (T/T) möglich. Wir akzeptieren außerdem PayPal, Kryptowährungen, Kreditkarten, Google Pay und Apple Pay. Bitte wenden Sie sich an unseren Kundenservice, um diese alternativen Zahlungsmethoden offline abzuwickeln.

Warum wurde meine Zahlung abgelehnt?

Banken lehnen Zahlungen aufgrund unzureichender Declin, falscher Rechnungsdatenin oder internationaler Sperrenin ab. Wenden Sie sich an Ihre Bank, um die Transaktion zu autorisieren, oder wählen Sie eine alternative Zahlungsmethode.

Wie kann ich ein invoice bekommen?

Unser System versendet unmittelbar nach der Bestellbestätigung eine kommerzielle in-Stimme per E-Mail an Ihre Rechnungsadresse. Laden Sie frühere in-Stimmen direkt im Bereich "Bestellverlauf" Ihres EsmoVape-Großhandelskontos herunter.

Bieten Sie eine Nachnahmeoption an?

Wir verlangen die vollständige Bezahlung vor dem Versand. Aufgrund der grenzüberschreitenden Logistik können wir keine Nachnahme (COD) anbieten.

Kann man einen Rabattcode oder eine Geschenkkarte eingeben?

Ja. Geben Sie Ihren Aktionscode in vor der Bezahlung im Feld "Rabattcode" während des Bestellvorgangs ein.

Ist die Zahlung sicher?

We secure your data using industry-standard SSL encryption. Compliant payment gateways process all transactions. We never store your credit card information.

How can I receive an order confirmation after making a payment?

Our system emails an order confirmation, including your Order ID, immediately after processing your payment.

How can I request a refund?

Contact our support team with your Order ID and photographic evidence to request a refund. We credit approved refunds to your original payment method.

How can I view my order history after making a payment?

Log in to your account, navigate to the "My Account" dashboard, and click "Orders" to view your complete history.

🚚 Shipping

What is the shipping policy?

We dispatch wholesale orders within 24-48 hours. We utilize European and US warehouses to guarantee 3-7 day shipping and tax-paid (DDP) delivery. Note that specific models, like the OLIT Hookalit 40000 Puffs, ship exclusively from China as they lack EU warehouse inventory.

How are shipping costs calculated?

Our checkout system calculates shipping costs based on order volume, destination, and selected shipping method.

What should I do if my parcel is lost or delayed?

Contact our support team with your Order ID. We instantly open an investigation with the courier to resolve the issue.

How can I track my order?

Visit our "Track Your Order" page and enter your Order ID. Alternatively, click the tracking link in your dispatch email.

Do I have to pay customs duties?

We cover customs duties for orders shipping via our EU and US local warehouses or DDP routes. Direct China routes incur local customs duties. Consult our sales team for exact tax details.

What is the estimated delivery time?

EU & US Warehouses deliver within 3-7 business days. Direct China routes require 10-15 business days.

🔒 Security

How is website security ensured?

Advanced SSL encryption secures our website. We conduct regular malware scans and security audits.

How is my personal information protected?

We protect your data strictly. We use your business information solely for order processing and never sell data to third parties. Our display-only B2B model ensures unauthorized users cannot view pricing without logging in.

Are payment details secure?

Yes. Our website strictly processes Bank Transfers online, ensuring zero exposure of your financial data. To use Credit Cards, PayPal, Google Pay, or Apple Pay, you must contact our customer service team to complete the transaction securely offline. We never collect or store your sensitive payment information on our servers.

How do I create a strong password?

Create an 8-character password mixing uppercase letters, lowercase letters, numbers, and symbols.

How can I check the authenticity of the website?

Verify the browser address bar displays exactly our official domain and shows a closed padlock. We never conduct business through unofficial domains.

How do I report suspicious activity?

Contact our official customer support immediately to report unusual account activity or suspicious emails.

Are anti-phishing measures in place?

We never request your password or credit card details via email or WhatsApp. Verify all communications originate from our official domain.

📦 Returns

I'd like to change the items I've ordered. What do I have to do?

Contact our support team immediately to amend items before warehouse dispatch. We cannot alter shipped orders.

How do I return a product?

We accept returns for defective items within a 30-day warranty period. Contact us with your Order ID, product serial numbers, and video proof of the defect. Our team guides you through the exact return process.